- About
- Open-source helpdesk and customer support system. Open-source alternative to Zendesk and Freshdesk.
- Catalogue
- No. 175
- Category
- Business
- GitHub stars
- ★ 0
Overview
Zammad is a web-based, open-source helpdesk and customer support platform. It brings customer communication from email, chat, telephone and social media into one place. The code is owned by the independent Zammad Foundation and developed by Zammad GmbH with the community.
What it does well
Zammad handles tickets across email, chat, phone and social channels, so the whole support team works from the same view. It can be self-hosted, and Zammad GmbH offers hosting and support.
Why it’s in the collection
Zammad is a mature, ticket-first helpdesk whose code belongs to an independent foundation, so it stays open source. It is AGPL-licensed.
On GitHub
- Stars
- 0
- Forks
- 0
- Commits
- 0
- Repository
- zammad/zammad
Languages
- Ruby 51.3%
- TypeScript 24.9%
- CoffeeScript 8.1%
- Vue 7.7%
- Other 8%
Compared with
ZendeskCustomer service and ticketing platform.- FFreshdeskHelpdesk and ticketing software from Freshworks.
ChatwootNo. 174Open-source customer support platform.
See every open-source alternative to Zendesk in the collection.
